The Vault - Beauty Lounge & Urban Retreat

The Vault’s Cancellation Policy


Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $25 for spa services and $35 for medical services (CoolSculpting, Emsculpt, Emsella, Injections, Microneedling). We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, guests may choose their method of payment.

COVID-19 

We are no longer requiring masks for clients and staff. You may request that your technician wears a mask while performing your treatments. We want you to enjoy your time here, without worry! We ask that if clients or staff are feeling sick, please wear a mask during your visit at our facility.

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    *Street parking is available for up to 2 hours. The River Center parking ramp is conveniently located just steps away, with entrances on 2nd, 3rd, and Brady Streets. For more details and rates, please click here.

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